Crochet Products Refund Policy

This Refund Policy ("Policy") outlines the terms and conditions regarding refunds for products purchased from ("Company"). By placing an order for products, you agree to be bound by the terms of this Policy.

1. General Products Refund Policy

For all non-customized and non-custom-made products, the Company offers a refund of the product cost, excluding shipping fees, provided the item is returned in perfect, resalable condition.

A. Eligibility for General Refund

A refund for general products may be considered if:

• The product is returned within 14 days of receipt.
• The product is in its original, unused, and resalable condition, with all tags and packaging intact.
• Proof of purchase is provided.

B. General Refund Process

To request a refund for a general product, the customer must:

1. Notify the Company in writing via email to creationsbyportia@gmail.com within the specified return period.
2. Provide proof of purchase and a brief reason for the return.
3. Return the product to the Company at the customer's expense. The return shipping costs are non-refundable.

Upon receipt and inspection of the returned product, the Company will process the refund for the product cost (excluding original shipping fees) within 5 business days. The refund will be credited back to the original method of payment.

 

Custom Crochet Products Refund Policy

This Refund Policy ("Policy") outlines the terms and conditions regarding refunds for customized and custom-made crochet products purchased from Creations By Portia  ("Company"). By placing an order for customized or custom-made crochet products, you agree to be bound by the terms of this Policy.

1. Customized and Custom-Made Products

Customized and custom-made crochet products are items that are specifically designed, created, or altered according to your unique specifications, preferences, or measurements. Due to the personalized nature of these products, they are exempt from our standard refund policy.

2. No Full Refund Policy

The Company maintains a strict "no full refund" policy for all customized and custom-made crochet products. This means that once an order for such a product has been placed and confirmed, and production has commenced, the full purchase price is non-refundable. This policy is in place to cover the costs associated with materials, labor, and the unique design process involved in creating a bespoke item that cannot be resold.

3. Partial Refund Option (45%)

Notwithstanding the "no full refund" policy, the Company offers a partial refund of forty-five percent (45%) of the full purchase price under specific circumstances. This partial refund is intended to acknowledge unforeseen circumstances while still covering a portion of the Company's incurred costs.

A. Eligibility for Partial Refund

A partial refund of 45% may be considered if:

• The cancellation request is received within 24 hours of placing the order and before production has significantly commenced.
• There is a demonstrable defect in the product that is a result of the Company's error and cannot be rectified through reasonable means.
• The product received significantly deviates from the agreed-upon design specifications, and this deviation is clearly attributable to the Company.

B. Exclusions from Partial Refund

The 45% partial refund will not be granted if:

• The customer changes their mind after the initial cancellation period.
• The customer provides inaccurate or incomplete specifications, measurements, or design details.
• The perceived defect or deviation is minor and falls within acceptable industry standards for handmade items.
• The product has been used, altered, or damaged by the customer.

4. Refund Process

To request a partial refund, the customer must:

1. Notify the Company in writing via email to creationsbyportia@gmail.com within 7  days of receiving the product or within the specified cancellation period.
2. Provide a detailed explanation of the reason for the refund request, including supporting documentation such as photographs or videos, if applicable.
3. If applicable, return the product to the Company in its original condition and packaging within 14  days of the notification, at the customer's expense.

Upon receipt of the refund request and, if applicable, the returned product, the Company will review the claim within 10 business days. If the request is approved, the 45% partial refund will be processed within 5 business days and credited back to the original method of payment.

5. Customer Acknowledgment

By proceeding with an order for customized or custom-made crochet products, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy. You further understand that the Company reserves the right to make the final decision regarding all refund requests.

6. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at:

Company  Creations by Portia

Email: creationsbyportia@gmail.com